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If you purchase a server from us, you will get native IPv6. Make a switch from IPv4 addresses to IPv6 today!

We try to automate most of our services so customer's experience with our hosting can only be the best.

FreeBSD consumes less memory per application compared to Linux. So you can run more applications on your vds.


VDS6.NET Technical support

All technical support requests and sales department requests MUST be submitted in English. It's the only language we support.

We administer our clients / provide support only through BILLmanager panel, where our customers can ask their questions and get through already answered questions, make an order or get advice before the order. In order to get to BILLmanager panel, one has to create an account, choosing a username and a password.

To open a support ticket, please register in our billing system BILLmanager, module "Support", Open tickets.

Support

You can open a support ticket form by clicking the image showed below. Please be advised, that there are different support categories and different department is responsible for each category. Each department working hours vary and you will get your answer during department working hours.

New support ticket

Departments, working hours and types of technical support

Hours of operation:
Technical questions / Support - 24/7 (Answer time: Best effort)
Pre-sale questions / Sales department - Monday - Friday (9am - 5pm, Eastern time, USA)
Financial questions - Monday - Friday (9am - 5pm, Eastern time, USA)
Paid technical support - 24/7 (Answer time: Best effort). 50$/hour, 1 hour minimum.

Our Unmanaged VDS/VPS support policy:

We DO provide support about:
• Billing questions and problems.
• Additional IPv6 IP addresses.
• The physical server that hosts your virtual server.
VMmanager control panel.
• Configuration changes that must be set outside of your server: time (ntpdate).
• SSH protocol access problems.
• PTR/Reverse DNS setup to IP.

We DO NOT do:
• Support, installation, configuration and setup of any software (remember! our service is unmanaged).
• General Unix support.
• Installation, setup and support of any third-party control panels.

Right way to contact customer support:

When contacting support always clearly indicate / explain what the problem is. It is necessary to describe what isn't working, and if you can not connect to your VDS, provide support with ping and traceroute (tracert in Win32) logs to your VDS IP address. Try to gather as much information about the problem as possible and this will bring the solution faster. Requests to change anything regarding your VDS/VPS, handled only through BILLmanager billing panel. Please, do not try to email us with support questions. All support requests by email will be rejected.


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Latest news

  • New location in Bulgaria

    04.05.2015

    Due to its’ unpopular demand we regret to inform that we are closing our Tomsk, Russia location and opening a new one in Sofia, Bulgaria. Right now we have servers covering most of Europe in Netherlands, Russia, Ukraine and Bulgaria.

    read more

  • IPv4 VDS/VPS in Amsterdam

    10.12.2013

    Starting December 9th 2013 we are pleased to announce the launch of new OpenVZ VDS/VPS hosting offers in the heart of Europe and just steps from AMS-IX. We are now accepting orders for IPv4 VDS/VPS in Amsterdam, Netherlands. This service will be able to run Linux as many of our clients requested.

    read more

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